The LICQual Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure is a foundational, internationally recognized qualification designed to provide learners with essential skills and knowledge in computer hardware, networking, and IT infrastructure. This course is ideal for individuals seeking entry into the fast-growing digital technology sector or looking to build a strong technical base for further study or employment.
In an increasingly connected world, the demand for skilled IT technicians and support professionals continues to rise. This diploma offers practical training in assembling and maintaining computer systems, installing and configuring networks, and understanding key infrastructure components such as servers, routers, switches, and operating systems. Learners will also gain hands-on experience in troubleshooting common hardware and network issues, ensuring they are job-ready upon completion.
The course content is aligned with international IT competency frameworks and employer expectations, making it suitable for learners aiming to pursue roles such as IT Support Technician, Helpdesk Assistant, Network Administrator (Junior Level), or Hardware Installer. It also provides a solid foundation for progressing to higher-level qualifications in IT and networking.
Whether you are a school leaver, career starter, or someone looking to upskill in today’s digital economy, the LICQual Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure offers a clear pathway to technical proficiency and career readiness in the IT industry.
Course Overview
Qualification Title
LICQual Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure
Total Units
6
Total Credits
36
GLH
120
Qualification #
LICQ2200581
Qualification Specification
To enroll in the LICQual Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure, Network & Infrastructure, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200581-1 |
Introduction to Computer Hardware and Components |
6 |
20 |
|
LICQ2200581-2 |
Fundamentals of Networking and Connectivity |
6 |
20 |
|
LICQ2200581-3 |
IT Infrastructure Support and Maintenance |
6 |
20 |
|
LICQ2200581-4 |
Operating Systems Installation and Configuration |
6 |
20 |
|
LICQ2200581-5 |
Cybersecurity Basics and Safe IT Practices |
6 |
20 |
|
LICQ2200581-6 |
IT Troubleshooting and Technical Support Techniques |
6 |
20 |
By the end of this course, learners will be able to:
1. Introduction to Computer Hardware and Components
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Identify and describe the main internal and external components of a computer system.
- Understand the function and compatibility of hardware components.
- Demonstrate safe handling, assembly, and disassembly of computer hardware.
- Perform basic hardware upgrades and replacements.
- Apply appropriate safety procedures and anti-static precautions during hardware maintenance.
2. Fundamentals of Networking and Connectivity
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Understand the basic principles of computer networking and network types (LAN, WAN, WLAN).
- Identify key networking devices such as routers, switches, hubs, and access points.
- Explain the concept of IP addressing, network protocols, and data transmission.
- Connect devices to a simple network and test basic connectivity.
- Recognize different types of network cables and wireless communication methods.
3. IT Infrastructure Support and Maintenance
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Understand the components of IT infrastructure and their interdependencies.
- Set up, configure, and maintain peripheral devices and network equipment.
- Perform routine maintenance tasks such as cleaning, cable management, and equipment checks.
- Diagnose basic infrastructure faults and implement corrective actions.
- Maintain accurate records of maintenance and support activities.
4. Operating Systems Installation and Configuration
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Install and configure basic features of operating systems (e.g., Windows, Linux).
- Create and manage user accounts, folders, and file permissions.
- Configure system settings such as display, sound, and accessibility options.
- Perform system updates, backups, and basic security settings.
- Troubleshoot simple OS-related issues such as boot errors and software conflicts.
5. Cybersecurity Basics and Safe IT Practices
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Recognize common cybersecurity threats such as malware, phishing, and data breaches.
- Use basic tools like antivirus software and firewalls to protect systems.
- Understand the importance of strong passwords, user authentication, and access controls.
- Apply safe working practices, including secure browsing and email usage.
- Identify and report security incidents in line with organizational procedures.
6. IT Troubleshooting and Technical Support Techniques
Learning Outcomes:
Upon successful completion of this unit, learners will be able to:
- Use logical approaches to identify and resolve common hardware and software issues.
- Communicate effectively with users to gather information about IT problems.
- Use helpdesk software or ticketing systems to log and track support requests.
- Provide step-by-step guidance to resolve user issues.
- Document support activities and escalate unresolved problems appropriately.
The LICQual Level 2 Diploma in Digital & IT – Hardware, Network & Infrastructure is designed for individuals who are new to the field of information technology and are seeking a solid foundation in computer hardware, networking, and infrastructure support. This course is ideal for:
- School leavers and college students who want to begin a career in the IT industry with practical, hands-on skills.
- Individuals with little or no prior IT experience who are looking to build technical competence and progress toward more advanced qualifications.
- Aspiring IT Support Technicians or Helpdesk Assistants who want to gain the fundamental knowledge required for entry-level roles.
- Career changers from non-technical backgrounds who are interested in transitioning into the digital and technology sector.
- Adults returning to education or employment who want to develop relevant IT skills for today’s job market.
- Small business owners and self-learners who wish to manage their own IT systems and infrastructure more effectively.
This diploma provides a clear and accessible pathway into the world of IT, preparing learners for employment, apprenticeships, or further study in areas such as networking, cybersecurity, or technical support. It is suitable for both full-time students and part-time learners looking to upskill in a practical and industry-aligned programme.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
