The LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician is an internationally recognized qualification designed to equip learners with the technical knowledge, digital fluency, and practical skills needed to develop and maintain IT solutions across a wide range of industries. Aligned with global digital standards and workforce demands, this diploma provides a strong foundation for those aspiring to begin or advance their careers in information technology.
Through a well-balanced combination of theoretical knowledge and hands-on experience, learners will explore essential areas such as software development, systems analysis, troubleshooting, data management, IT project support, and cyber hygiene. The course emphasizes understanding user needs, designing scalable solutions, and delivering high-quality IT services within fast-paced business environments.
Ideal for school leavers, early-career professionals, and career changers, this diploma empowers students to become proficient in delivering effective IT support and implementing tailored solutions to meet business and client requirements. Whether employed in-house or working with external clients, IT Solutions Technicians play a critical role in improving system efficiency, optimizing digital workflows, and supporting technology-driven innovation.
Graduates of this program will be well-prepared for entry-level roles such as IT Technician, Solutions Support Analyst, or Junior Developer, or for progression to higher-level diplomas and certifications in software engineering, systems administration, and IT management.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200585
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200585-1 |
IT Systems and Network Fundamentals |
10 |
40 |
|
LICQ2200585-2 |
Installing and Configuring IT Systems |
10 |
40 |
|
LICQ2200585-3 |
Cybersecurity Principles and Practices |
10 |
40 |
|
LICQ2200585-4 |
Troubleshooting and Technical Support |
10 |
40 |
|
LICQ2200585-5 |
Software Installation and System Updates |
10 |
40 |
|
LICQ2200585-6 |
Professionalism and Customer Service in IT |
10 |
40 |
By the end of this course, learners will be able to:
1. IT Systems and Network Fundamentals
Learners will be able to:
- Identify and describe the core components of IT systems (hardware, software, operating systems).
- Explain how data is processed and stored in IT environments.
- Understand basic networking concepts, including LAN, WAN, IP addressing, and protocols.
- Evaluate the functionality of various types of networks.
2. Installing and Configuring IT Systems
Learners will be able to:
- Demonstrate the ability to install, configure, and test hardware and operating systems.
- Install and set up peripheral devices and network components.
- Apply safe and effective methods of system configuration and optimization.
- Maintain system documentation for configurations and installations.
3. Cybersecurity Principles and Practices
Learners will be able to:
- Identify common types of cybersecurity threats and attack vectors.
- Describe basic encryption methods and access control measures.
- Apply cybersecurity principles to safeguard systems and data.
- Evaluate risks and implement simple security measures in IT systems.
4. Troubleshooting and Technical Support
Learners will be able to:
- Diagnose hardware and software problems using systematic troubleshooting techniques.
- Apply effective methods for resolving user issues in various environments.
- Use tools and logs to analyze and document issues and resolutions.
- Communicate technical solutions clearly to both technical and non-technical users.
5. Software Installation and System Updates
Learners will be able to:
- Perform safe and effective software installations and removals.
- Apply updates and patches to operating systems and applications.
- Evaluate software compatibility and performance.
- Maintain version control and update logs.
6. Professionalism and Customer Service in IT
Learners will be able to:
- Demonstrate effective communication and interpersonal skills in a professional IT environment.
- Understand the importance of customer service and user satisfaction.
- Create and manage technical documentation and support logs.
- Exhibit time management, teamwork, and continuous improvement behaviors.
The LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician is designed for anyone looking to start or advance a career in IT. Whether you are an aspiring IT professional, a recent graduate, a career changer, or a tech enthusiast, this course provides the practical skills, industry-recognized certification, and hands-on experience needed to succeed in today’s digital workplace. It is also ideal for current IT support staff, freelancers, and employers seeking to upskill their teams with qualified IT solutions technicians.
Aspiring IT Professionals
- Individuals looking to start a career as an IT Solutions Technician
- Learners aiming to gain practical skills in IT systems, networking, and troubleshooting
- Those seeking a recognized Level 3 Digital & IT Certification to enhance employability
- People wanting hands-on experience in software installation and system updates
- Learners motivated to build a strong foundation in cybersecurity principles
- Individuals preparing for IT support, system administration, or technician roles
Career Changers
- Professionals from other industries looking to enter the IT sector
- Individuals seeking a structured pathway to a Level 3 IT Diploma for career growth
- Those wanting to develop expertise in IT systems, digital solutions, and technical support
- Learners who wish to gain internationally recognized certification for career advancement
- Individuals interested in improving problem-solving and troubleshooting skills
- Professionals aiming to pivot into IT roles with practical, industry-ready knowledge
Recent School or College Graduates
- Students seeking to strengthen their technical skills in IT before entering the workforce
- Learners aiming to achieve a professional IT Solutions Technician Certification
- Individuals looking for a career-focused, practical digital and IT qualification
- Graduates wanting exposure to networking, system configuration, and software management
- Those who want to gain skills that are highly valued by employers in IT support roles
- Students preparing for higher-level IT studies or apprenticeships in technology
IT Support Assistants and Technicians
- Current IT support staff seeking to upgrade to a Level 3 Digital & IT Diploma
- Technicians aiming to enhance expertise in troubleshooting and network management
- Professionals looking to gain hands-on experience in cybersecurity practices
- Individuals wanting advanced knowledge in software installation and system updates
- Those aspiring to improve customer service and professional skills in IT environments
- IT personnel seeking to progress toward more senior IT technician or analyst roles
Entrepreneurs and Freelancers in IT
- Individuals running small IT support businesses or freelance IT services
- Learners aiming to provide professional IT solutions to clients with confidence
- Entrepreneurs seeking practical skills in installing and configuring IT systems
- Freelancers wanting to expand expertise in network setup and cybersecurity
- Those seeking a Level 3 Digital & IT Certification to enhance business credibility
- IT professionals looking to deliver high-quality, customer-focused services
Tech Enthusiasts and Lifelong Learners
- Individuals passionate about IT systems, digital technologies, and networking
- Learners seeking structured learning to transform interest into professional skills
- Those wanting to gain practical knowledge in troubleshooting and technical support
- Enthusiasts aiming to learn cybersecurity principles and software management
- Individuals wishing to pursue IT as a long-term career path
- People seeking internationally recognized Level 3 IT certification for personal growth
Employers and HR Professionals
- Companies seeking to upskill employees in IT support and digital solutions
- HR teams wanting staff certified in practical IT systems and troubleshooting
- Organizations aiming to improve internal IT operations and cybersecurity awareness
- Managers looking for trained professionals with hands-on IT skills
- Employers wanting team members capable of system updates and technical support
- Businesses seeking staff with strong professionalism and customer service in IT
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
