The LICQual Level 3 Diploma in Digital & IT – Information Communications Technician is a professionally recognized qualification designed for individuals aspiring to build a strong foundation in IT infrastructure, network systems, and communication technologies. This internationally aligned diploma equips learners with the practical knowledge and technical competencies required to support, maintain, and optimize digital communication systems across modern business environments.
Through this qualification, students gain hands-on experience in configuring hardware, setting up secure networks, managing software systems, and delivering responsive IT support. The course also emphasizes critical areas such as cyber security, cloud-based technologies, and data communication protocols, ensuring graduates are workplace-ready and aligned with global IT standards.
The programme is ideal for those who wish to begin or progress their careers as IT support technicians, infrastructure engineers, or communications specialists. Learners will explore real-world scenarios and use industry-standard tools to develop problem-solving skills essential for today’s digital workplace.
The LICQual Level 3 Diploma offers a structured pathway into higher-level IT qualifications and professional certifications, such as CompTIA, Cisco (CCNA), or Microsoft Technology Associate (MTA). Upon completion, learners will be capable of supporting digital transformation within organizations and contributing effectively to technology-driven teams.
Start your journey toward becoming a highly skilled information communications technician and gain a competitive edge in the ever-evolving digital landscape.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – Information Communications Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200584
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – Information Communications Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200584-1 |
Fundamentals of Information and Communication Technologies (ICT) |
10 |
40 |
|
LICQ2200584-2 |
Networking Concepts and Infrastructure Support |
10 |
40 |
|
LICQ2200584-3 |
IT Support and Technical Troubleshooting |
10 |
40 |
|
LICQ2200584-4 |
Cyber Security Essentials and Data Protection |
10 |
40 |
|
LICQ2200584-5 |
Cloud Computing and Virtualized Environments |
10 |
40 |
|
LICQ2200584-6 |
Professional Communication and Customer Support in IT |
10 |
40 |
By the end of this course, learners will be able to:
1. Fundamentals of Information and Communication Technologies (ICT)
Learning Outcomes:
- Understand the core components of ICT systems, including hardware, software, and digital devices.
- Explain how ICT supports modern business operations.
- Demonstrate awareness of ICT trends and their applications across industries.
- Identify the relationship between hardware, software, and data in ICT systems.
2. Networking Concepts and Infrastructure Support
Learning Outcomes:
- Understand basic networking models (e.g., OSI and TCP/IP) and protocols.
- Configure and maintain network devices such as routers, switches, and firewalls.
- Troubleshoot common network connectivity issues.
- Demonstrate knowledge of IP addressing, subnetting, and network security.
3. IT Support and Technical Troubleshooting
Learning Outcomes:
- Apply diagnostic procedures to identify hardware and software issues.
- Provide user support through effective troubleshooting methodologies.
- Install, configure, and maintain computer systems and peripheral devices.
- Log, document, and report support activities in compliance with organizational standards.
4. Cyber Security Essentials and Data Protection
Learning Outcomes:
- Identify common cybersecurity threats, risks, and preventive strategies.
- Understand the principles of secure system configuration and access controls.
- Implement best practices for data protection in line with GDPR and other regulations.
- Support the creation of a secure digital working environment.
5. Cloud Computing and Virtualized Environments
Learning Outcomes:
- Understand cloud computing models (IaaS, PaaS, SaaS) and service providers.
- Set up and manage virtual machines and storage systems.
- Identify the benefits and limitations of cloud-based infrastructure.
- Support cloud integration and data migration processes.
6. Professional Communication and Customer Support in IT
Learning Outcomes:
- Communicate technical information clearly to both technical and non-technical audiences.
- Demonstrate customer service best practices in IT support settings.
- Use professional documentation methods including ticketing systems.
- Handle client interactions with confidence and professionalism across different channels.
The LICQual Level 3 Diploma in Digital & IT – Information Communications Technician is designed for individuals who are passionate about building a career in IT support, infrastructure, and communication technologies. It is ideal for:
- Aspiring IT Technicians seeking foundational knowledge and hands-on skills to support digital and networked environments.
- School leavers or college students aiming to begin a professional journey in the digital and IT sector.
- Entry-level IT professionals who want to formalize their skills with an internationally recognized qualification.
- Career changers from non-technical backgrounds who wish to enter the growing field of information and communication technologies.
- IT support assistants and junior network technicians looking to upgrade their knowledge and progress toward advanced roles.
- Employers and training providers aiming to develop a workforce skilled in IT infrastructure, user support, and communication systems.
This qualification provides learners with the practical expertise and theoretical understanding required to support businesses in today’s fast-evolving digital environment. Whether preparing for entry-level roles or as a stepping stone to advanced IT education, this diploma equips learners with job-ready skills aligned to international standards.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
