The LICQual Level 3 Diploma in Digital & IT – Information Communications Technician is a professionally recognized qualification designed for individuals aspiring to build a strong foundation in IT infrastructure, network systems, and communication technologies. This internationally aligned diploma equips learners with the practical knowledge and technical competencies required to support, maintain, and optimize digital communication systems across modern business environments.
Through this qualification, students gain hands-on experience in configuring hardware, setting up secure networks, managing software systems, and delivering responsive IT support. The course also emphasizes critical areas such as cyber security, cloud-based technologies, and data communication protocols, ensuring graduates are workplace-ready and aligned with global IT standards.
The programme is ideal for those who wish to begin or progress their careers as IT support technicians, infrastructure engineers, or communications specialists. Learners will explore real-world scenarios and use industry-standard tools to develop problem-solving skills essential for today’s digital workplace.
The LICQual Level 3 Diploma offers a structured pathway into higher-level IT qualifications and professional certifications, such as CompTIA, Cisco (CCNA), or Microsoft Technology Associate (MTA). Upon completion, learners will be capable of supporting digital transformation within organizations and contributing effectively to technology-driven teams.
Start your journey toward becoming a highly skilled information communications technician and gain a competitive edge in the ever-evolving digital landscape.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – Information Communications Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200584
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – Information Communications Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200584-1 |
Fundamentals of Information and Communication Technologies (ICT) |
10 |
40 |
|
LICQ2200584-2 |
Networking Concepts and Infrastructure Support |
10 |
40 |
|
LICQ2200584-3 |
IT Support and Technical Troubleshooting |
10 |
40 |
|
LICQ2200584-4 |
Cyber Security Essentials and Data Protection |
10 |
40 |
|
LICQ2200584-5 |
Cloud Computing and Virtualized Environments |
10 |
40 |
|
LICQ2200584-6 |
Professional Communication and Customer Support in IT |
10 |
40 |
By the end of this course, learners will be able to:
1. Fundamentals of Information and Communication Technologies (ICT)
Learning Outcomes:
- Understand the core components of ICT systems, including hardware, software, and digital devices.
- Explain how ICT supports modern business operations.
- Demonstrate awareness of ICT trends and their applications across industries.
- Identify the relationship between hardware, software, and data in ICT systems.
2. Networking Concepts and Infrastructure Support
Learning Outcomes:
- Understand basic networking models (e.g., OSI and TCP/IP) and protocols.
- Configure and maintain network devices such as routers, switches, and firewalls.
- Troubleshoot common network connectivity issues.
- Demonstrate knowledge of IP addressing, subnetting, and network security.
3. IT Support and Technical Troubleshooting
Learning Outcomes:
- Apply diagnostic procedures to identify hardware and software issues.
- Provide user support through effective troubleshooting methodologies.
- Install, configure, and maintain computer systems and peripheral devices.
- Log, document, and report support activities in compliance with organizational standards.
4. Cyber Security Essentials and Data Protection
Learning Outcomes:
- Identify common cybersecurity threats, risks, and preventive strategies.
- Understand the principles of secure system configuration and access controls.
- Implement best practices for data protection in line with GDPR and other regulations.
- Support the creation of a secure digital working environment.
5. Cloud Computing and Virtualized Environments
Learning Outcomes:
- Understand cloud computing models (IaaS, PaaS, SaaS) and service providers.
- Set up and manage virtual machines and storage systems.
- Identify the benefits and limitations of cloud-based infrastructure.
- Support cloud integration and data migration processes.
6. Professional Communication and Customer Support in IT
Learning Outcomes:
- Communicate technical information clearly to both technical and non-technical audiences.
- Demonstrate customer service best practices in IT support settings.
- Use professional documentation methods including ticketing systems.
- Handle client interactions with confidence and professionalism across different channels.
The LICQual Level 3 Diploma in Digital & IT – Information Communications Technician is ideal for anyone looking to advance their career in IT, digital communications, and network management. This course is perfect for aspiring IT professionals, career changers, students, and current IT staff who want hands-on skills and a globally recognized Level 3 qualification. Learners will gain the confidence and knowledge to manage IT communication systems effectively and deliver high-quality digital support in professional environments.
1. Aspiring IT and Communications Professionals
- Looking to build advanced skills in digital communication systems
- Seeking hands-on experience with network management and IT tools
- Aiming to launch a career as an information communications technician
- Interested in understanding IT infrastructure and communication networks
- Looking for a globally recognized Level 3 certification
- Wanting practical skills for real-world IT and communications roles
2. Career Changers and Professionals
- Looking to transition into IT or communications roles from other industries
- Wanting to enhance technical and problem-solving skills in IT
- Seeking certification to strengthen resumes and career prospects
- Interested in managing digital communication systems efficiently
- Aiming to qualify for professional IT and network positions
- Wanting to build confidence in delivering IT and communications support
3. IT Support Technicians and Helpdesk Staff
- Looking to upgrade skills in troubleshooting hardware, software, and network issues
- Wanting to improve efficiency in handling digital communications requests
- Interested in learning best practices for IT service management
- Aiming to provide high-quality IT support to users and organizations
- Seeking Level 3 certification to validate advanced skills
- Looking to stay updated with industry-standard IT tools and practices
4. Small Business Owners and Entrepreneurs
- Wanting to manage IT systems, digital tools, and communication networks
- Interested in learning practical IT solutions to support operations
- Seeking skills to troubleshoot hardware, software, and network issues
- Aiming to reduce dependence on external IT support
- Looking to implement secure and efficient IT management
- Wanting practical knowledge to enhance business productivity
5. Students and School Leavers
- Looking for a career-oriented course in IT and digital communications
- Seeking hands-on experience with networks, software, and IT systems
- Interested in learning real-world IT support and communication skills
- Aiming to prepare for Level 3 professional roles in IT
- Looking to gain a globally recognized Level 3 diploma
- Seeking a strong foundation for advanced IT certifications
6. Digital and IT Enthusiasts
- Interested in mastering digital support, communication systems, and IT tools
- Looking to expand knowledge of IT systems and networks
- Seeking practical experience for personal or freelance projects
- Wanting a recognized qualification to showcase IT expertise
- Aiming to build skills for professional IT or technical roles
- Interested in staying up-to-date with IT industry standards
7. Educators and IT Trainers
- Looking to update teaching skills in IT and digital communications
- Wanting to provide practical, hands-on learning to students
- Seeking to align teaching with Level 3 professional standards
- Interested in applying industry-recognized IT practices in education
- Aiming to inspire learners with real-world IT support and communications knowledge
- Wanting to integrate digital communications techniques into training programs
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
