The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is an internationally recognized qualification designed to equip learners with the technical knowledge and practical skills needed to support digital systems and technologies in modern workplaces. As digital transformation continues to accelerate across industries, the demand for competent IT support professionals has never been higher. This diploma prepares learners for dynamic roles in IT service delivery, end-user support, and technical operations.
Learners will gain a strong understanding of digital infrastructure, hardware and software troubleshooting, network fundamentals, cyber security principles, cloud technologies, and user-focused IT support practices. The course also emphasizes essential skills such as communication, customer service, incident response, and digital problem-solving—key competencies required to operate efficiently in real-world support environments.
Structured to meet international standards, this diploma blends theoretical learning with practical, work-related scenarios, ensuring learners are job-ready upon completion. Whether you’re seeking to enter the IT industry, progress in your current technical role, or prepare for further education in digital technologies, this course offers a flexible and comprehensive pathway to success.
The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is ideal for school leavers, career changers, or IT professionals seeking a formal qualification. It provides a solid foundation for roles such as IT support technician, helpdesk analyst, desktop support engineer, and more. With a growing global reliance on digital services, this qualification positions you at the forefront of digital support excellence.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – Digital Support Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200583
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – Digital Support Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200583-1 |
IT Support and Service Management |
10 |
40 |
|
LICQ2200583-2 |
Digital Infrastructure and Network Fundamentals |
10 |
40 |
|
LICQ2200583-3 |
Cyber Security and Data Protection |
10 |
40 |
|
LICQ2200583-4 |
Software Installation and Troubleshooting |
10 |
40 |
|
LICQ2200583-5 |
Cloud Technologies and Remote Access |
10 |
40 |
|
LICQ2200583-6 |
Communication and Customer Service in IT Support |
10 |
40 |
By the end of this course, learners will be able to:
1. IT Support and Service Management
Learning Outcomes:
- Understand the principles of IT service management and user support.
- Apply service desk procedures using ticketing systems.
- Monitor and meet service level agreements (SLAs).
- Identify and resolve common user issues in a structured manner.
2. Digital Infrastructure and Network Fundamentals
Learning Outcomes:
- Describe key components of digital infrastructure and network systems.
- Configure basic networking devices including routers and switches.
- Demonstrate understanding of IP addressing and network topology.
- Identify and resolve basic network connectivity problems.
3. Cyber Security and Data Protection
Learning Outcomes:
- Recognize common cyber threats and security vulnerabilities.
- Apply basic security measures such as firewalls, antivirus, and strong authentication.
- Understand the importance of data privacy and regulatory compliance (e.g., GDPR).
- Implement safe practices for handling and storing sensitive data.
4. Software Installation and Troubleshooting
Learning Outcomes:
- Install and configure operating systems and productivity applications.
- Perform basic troubleshooting techniques for software errors and crashes.
- Maintain and update software in accordance with user and system requirements.
- Apply diagnostic tools to resolve software-related issues.
5. Cloud Technologies and Remote Access
Learning Outcomes:
- Understand the basic concepts of cloud computing and deployment models.
- Use cloud-based tools for file sharing, communication, and collaboration.
- Provide remote IT support using secure remote desktop and assistance tools.
- Configure cloud-based backup and storage solutions.
6. Communication and Customer Service in IT Support
Learning Outcomes:
- Communicate effectively with users and stakeholders in a professional IT environment.
- Apply customer service principles to resolve IT issues.
- Document incidents, solutions, and procedures clearly and accurately.
- Manage user expectations and feedback constructively.
The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is ideal for individuals seeking to start or advance a career in IT support, digital infrastructure, and user service environments. It is designed for:
- Aspiring IT Support Technicians who want to develop hands-on skills in troubleshooting, software, and hardware support.
- School leavers or college graduates with a basic understanding of IT, aiming to gain a professional qualification and enter the workforce.
- Current junior IT staff looking to upskill, formalize their knowledge, and progress into more advanced technical support roles.
- Professionals in non-technical roles who want to transition into digital support or enhance their understanding of IT systems within their organization.
- Apprentices and trainees in IT service desks, helpdesks, or technical support environments.
This course is also well-suited for learners planning to pursue higher-level qualifications in Digital & IT or specialized certifications in cyber security, networking, or IT service management.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
