The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is an internationally recognized qualification designed to equip learners with the technical knowledge and practical skills needed to support digital systems and technologies in modern workplaces. As digital transformation continues to accelerate across industries, the demand for competent IT support professionals has never been higher. This diploma prepares learners for dynamic roles in IT service delivery, end-user support, and technical operations.
Learners will gain a strong understanding of digital infrastructure, hardware and software troubleshooting, network fundamentals, cyber security principles, cloud technologies, and user-focused IT support practices. The course also emphasizes essential skills such as communication, customer service, incident response, and digital problem-solving—key competencies required to operate efficiently in real-world support environments.
Structured to meet international standards, this diploma blends theoretical learning with practical, work-related scenarios, ensuring learners are job-ready upon completion. Whether you’re seeking to enter the IT industry, progress in your current technical role, or prepare for further education in digital technologies, this course offers a flexible and comprehensive pathway to success.
The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is ideal for school leavers, career changers, or IT professionals seeking a formal qualification. It provides a solid foundation for roles such as IT support technician, helpdesk analyst, desktop support engineer, and more. With a growing global reliance on digital services, this qualification positions you at the forefront of digital support excellence.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – Digital Support Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200583
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – Digital Support Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200583-1 |
IT Support and Service Management |
10 |
40 |
|
LICQ2200583-2 |
Digital Infrastructure and Network Fundamentals |
10 |
40 |
|
LICQ2200583-3 |
Cyber Security and Data Protection |
10 |
40 |
|
LICQ2200583-4 |
Software Installation and Troubleshooting |
10 |
40 |
|
LICQ2200583-5 |
Cloud Technologies and Remote Access |
10 |
40 |
|
LICQ2200583-6 |
Communication and Customer Service in IT Support |
10 |
40 |
By the end of this course, learners will be able to:
1. IT Support and Service Management
Learning Outcomes:
- Understand the principles of IT service management and user support.
- Apply service desk procedures using ticketing systems.
- Monitor and meet service level agreements (SLAs).
- Identify and resolve common user issues in a structured manner.
2. Digital Infrastructure and Network Fundamentals
Learning Outcomes:
- Describe key components of digital infrastructure and network systems.
- Configure basic networking devices including routers and switches.
- Demonstrate understanding of IP addressing and network topology.
- Identify and resolve basic network connectivity problems.
3. Cyber Security and Data Protection
Learning Outcomes:
- Recognize common cyber threats and security vulnerabilities.
- Apply basic security measures such as firewalls, antivirus, and strong authentication.
- Understand the importance of data privacy and regulatory compliance (e.g., GDPR).
- Implement safe practices for handling and storing sensitive data.
4. Software Installation and Troubleshooting
Learning Outcomes:
- Install and configure operating systems and productivity applications.
- Perform basic troubleshooting techniques for software errors and crashes.
- Maintain and update software in accordance with user and system requirements.
- Apply diagnostic tools to resolve software-related issues.
5. Cloud Technologies and Remote Access
Learning Outcomes:
- Understand the basic concepts of cloud computing and deployment models.
- Use cloud-based tools for file sharing, communication, and collaboration.
- Provide remote IT support using secure remote desktop and assistance tools.
- Configure cloud-based backup and storage solutions.
6. Communication and Customer Service in IT Support
Learning Outcomes:
- Communicate effectively with users and stakeholders in a professional IT environment.
- Apply customer service principles to resolve IT issues.
- Document incidents, solutions, and procedures clearly and accurately.
- Manage user expectations and feedback constructively.
The LICQual Level 3 Diploma in Digital & IT – Digital Support Technician is designed for anyone aiming to advance their IT career and gain expertise in digital support, troubleshooting, and IT service management. This course is ideal for aspiring IT professionals, career changers, students, and current IT staff who want hands-on skills and a globally recognized Level 3 qualification. Learners will gain the confidence and knowledge to manage IT systems effectively and provide high-quality digital support in professional environments.
1. Aspiring IT Professionals
- Wanting to build advanced skills in digital support and IT service management
- Seeking hands-on experience with troubleshooting, networks, and software tools
- Aiming to launch a career as a digital support technician or IT specialist
- Interested in understanding IT infrastructure and system management
- Looking for a globally recognized Level 3 certification
- Wanting practical skills for real-world IT challenges
2. Career Changers and Professionals
- Looking to transition into IT or digital support roles
- Wanting to enhance technical and problem-solving skills in IT
- Seeking certification to strengthen resumes and career prospects
- Interested in managing digital systems and networks efficiently
- Aiming to qualify for professional IT positions or promotions
- Wanting to build confidence in delivering IT support services
3. IT Support Technicians and Helpdesk Staff
- Looking to upgrade skills in troubleshooting hardware and software issues
- Wanting to improve efficiency in handling digital support requests
- Interested in learning best practices for IT service management
- Aiming to provide high-quality support to users and organizations
- Seeking Level 3 certification to validate advanced skills
- Looking to stay updated with industry-standard IT tools and practices
4. Small Business Owners and Entrepreneurs
- Wanting to manage IT systems and digital tools in their business
- Interested in learning practical IT solutions to support operations
- Seeking skills to troubleshoot hardware, software, and network issues
- Aiming to reduce dependence on external IT support
- Looking to implement secure and efficient IT management
- Wanting practical knowledge to enhance business productivity
5. Students and School Leavers
- Looking for a career-oriented course in IT and digital support
- Seeking hands-on experience with software, networks, and IT systems
- Interested in learning real-world IT support skills
- Aiming to prepare for Level 3 professional roles in IT
- Looking to gain a globally recognized Level 3 diploma
- Seeking a strong foundation for advanced IT certifications
6. Digital and IT Enthusiasts
- Interested in mastering digital support, troubleshooting, and IT tools
- Looking to expand knowledge of IT systems and networks
- Seeking practical experience for personal or freelance projects
- Wanting a recognized qualification to showcase IT expertise
- Aiming to build skills for professional IT or technical roles
- Interested in staying up-to-date with IT industry standards
7. Educators and IT Trainers
- Looking to update teaching skills in IT and digital support
- Wanting to provide practical, hands-on learning to students
- Seeking to align teaching with Level 3 professional standards
- Interested in applying industry-recognized IT practices in education
- Aiming to inspire learners with real-world IT support knowledge
- Wanting to integrate digital support techniques into training programs
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
