The LICQual Level 2 Diploma in IT Technician is a comprehensive qualification designed for individuals seeking to build a strong foundation in IT support, networking, and system administration. As technology continues to shape industries worldwide, skilled IT technicians play a crucial role in ensuring seamless operations, troubleshooting technical issues, and maintaining system security.
This diploma provides in-depth knowledge of computer hardware, software installation, networking fundamentals, and cybersecurity principles, equipping learners with job-ready skills.
Ideal for aspiring IT professionals, students, and individuals looking to enhance their technical expertise, this course combines theoretical learning with practical hands-on experience. Learners will develop troubleshooting techniques, understand system configurations, and gain confidence in managing IT environments. With a focus on real-world applications, this diploma prepares participants for various roles in IT support, system maintenance, and network management.
The LICQual Level 2 Diploma in IT Technician offers an in-depth study of IT systems, networking solutions, and security protocols. The curriculum covers essential topics such as hardware and software installation, network setup and troubleshooting, cybersecurity measures, data protection, and cloud computing fundamentals. Through interactive learning and case studies, participants will develop problem-solving skills and gain expertise in managing IT infrastructure.
Upon successful completion, learners will be equipped with the necessary knowledge and skills to pursue further IT certifications or enter the workforce in roles such as IT support specialist, helpdesk technician, or junior network administrator. Whether you aim to advance in your current job or start a career in IT, this diploma provides the expertise required to succeed in the fast-growing technology industry.
Course Overview
Qualification Title
LICQual Level 2 Diploma in IT Technician
Total Units
6
Total Credits
36
GLH
120
Qualification #
LICQ2200342
Qualification Specification
To enrol in the LICQual Level 2 Diploma in IT Technician, candidates must meet the following entry requirements:
- Educational Requirements: Applicants should have a Level 1 qualification in IT or equivalent, or possess basic computer literacy and understanding of IT concepts. A foundational knowledge of computer systems and operating systems is essential for success in the course..
- Experience: No prior professional experience in IT is required, though a basic understanding of IT support, hardware, and software will be helpful. This course is suitable for individuals who want to deepen their technical expertise in IT.
- English Language Proficiency: Candidates should have a sufficient level of English to comprehend course materials, participate in discussions, and complete written assessments. Non-native English speakers may be required to demonstrate their English proficiency through prior qualifications or a language assessment.
- Age Requirement: Candidates must be at least 18 years of age at the time of enrolment.
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200342-1 |
Advanced IT Support and Service Management |
6 |
20 |
|
LICQ2200342-2 |
Networking and Communication Technologies |
6 |
20 |
|
LICQ2200342-3 |
Operating System and Server Management |
6 |
20 |
|
LICQ2200342-4 |
Data Backup and Disaster Recovery |
6 |
20 |
|
LICQ2200342-5 |
IT Security and Risk Management |
6 |
20 |
|
LICQ2200342-6 |
Virtualization Technologies and Cloud Systems |
6 |
20 |
By the end of this course, learners will be able to:
Advanced IT Support and Service Management
- Develop the ability to deliver advanced IT support, effectively manage service requests, and provide solutions to complex technical issues.
- Gain skills in utilizing IT service management tools and processes to ensure efficient IT operations and customer satisfaction.
Networking and Communication Technologies
- Understand and apply advanced networking principles, including network design, configuration, and troubleshooting.
- Gain practical skills in communication technologies such as IP addressing, wireless networking, and network security protocols to optimize network performance.
Operating System and Server Management
- Acquire expertise in managing, configuring, and maintaining both server environments and operating systems (Windows, Linux, etc.).
- Learn how to troubleshoot, update, and optimize system performance, ensuring secure and reliable server operations.
Data Backup and Disaster Recovery
- Understand the importance of data protection and disaster recovery strategies to ensure business continuity.
- Learn how to implement and manage effective backup solutions, disaster recovery plans, and data restoration procedures to minimize data loss.
IT Security and Risk Management
- Gain a deep understanding of IT security practices, including risk assessment, threat management, and implementing security controls.
- Learn to develop and manage IT security policies and procedures to protect systems, data, and networks from cyber threats and vulnerabilities.
Virtualization Technologies and Cloud Systems
- Understand the concepts of virtualization and how it optimizes IT resources, including server and storage management.
- Learn to implement, manage, and troubleshoot cloud systems and services, including IaaS, PaaS, and SaaS, to enhance organizational flexibility and scalability.
This diploma is ideal for:
- IT professionals looking to advance their skills in areas such as service management, network configuration, and system administration.
- Individuals with foundational IT knowledge seeking to specialize in IT security, virtualization, and cloud technologies.
- Aspiring IT technicians or support specialists aiming to take on more complex roles in managing networks, servers, and IT infrastructures.
- Professionals already working in IT support who wish to broaden their expertise in disaster recovery, risk management, and advanced technical support.
- Those interested in pursuing careers in cloud computing, virtualization, or IT security management.
- Individuals looking to gain a recognized qualification that will enhance their career prospects in the IT industry.
- Technicians or IT managers seeking to implement and manage advanced IT systems and services to improve organizational performance and security.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
