LICQual Level 2 Certificate in IT Technician

The LICQual Level 2 Certificate in IT Technician is the perfect qualification for individuals looking to advance their technical expertise and step into more specialized IT support roles. Building on foundational IT skills, this course dives deeper into the critical areas of hardware maintenance, operating systems, networking, and IT security.

Whether you are an aspiring IT technician or looking to upgrade your current technical skills, this course offers hands-on training that will prepare you for the demands of the fast-paced IT industry. Upon completion, you will be equipped with the necessary skills to troubleshoot complex IT issues, set up network systems, and provide comprehensive IT support.

The LICQual Level 2 Certificate in IT Technician offers a comprehensive curriculum designed to expand your IT knowledge and technical abilities. Over the course, you will learn to install, maintain, and troubleshoot hardware and software systems, while gaining a solid understanding of networking concepts and IT security practices. Key areas include server management, advanced networking protocols, and configuring and securing operating systems.

Throughout the course, you will develop essential IT support skills such as diagnosing problems, implementing solutions, and ensuring smooth operation of computer systems. You will also explore advanced topics in network configuration, data security, and cloud computing basics, preparing you for more specialized roles in IT support or systems administration.

Upon completion of the LICQual Level 2 Certificate in IT Technician, you will have the confidence and knowledge to handle a range of IT support challenges and enhance your career prospects in a variety of industries. This qualification is ideal for anyone looking to progress in IT and take on more complex technical roles within an organization.

Course Overview

Qualification Title

LICQual Level 2 Certificate in IT Technician

Total Units

Total Credits

GLH

Qualification #

LICQ2200339

Qualification Specification

Download Qualification Specification

To enrol in the LICQual Level 2 Certificate in IT Technician, candidates must meet the following entry requirements:

Educational Requirements: Applicants should have a basic understanding of IT, such as a Level 1 qualification in IT or equivalent, or general computer literacy. This ensures candidates have the foundational knowledge to succeed in the course.
Experience:No prior formal work experience in IT is required. However, a keen interest in technology and basic familiarity with computer systems, hardware, and software will be beneficial for successful course completion.
English Language Proficiency: Candidates should have a sufficient level of English to understand the course materials and instructions. Non-native English speakers may need to demonstrate their ability to communicate effectively in English, either through prior qualifications or a language proficiency assessment.
Age Requirement: Candidates must be at least 18 years of age at the time of enrolment.

Qualification#	Unit Title	Credits	GLH
LICQ2200339-1	IT Support Management	3	12
LICQ2200339-2	Hardware Diagnostics and Repair	3	12
LICQ2200339-3	Networking Technologies	3	12
LICQ2200339-4	Operating System Administration	3	12
LICQ2200339-5	Data Protection and Backup Solutions	3	12
LICQ2200339-6	Introduction to Virtualization	3	12

By the end of this course, learners will be able to:

IT Support Management

Develop the ability to manage IT support services, including troubleshooting, ticketing systems, and customer communication.
Gain skills in providing efficient and effective IT support to end-users and organizations, ensuring minimal downtime and optimal system performance.

Hardware Diagnostics and Repair

Learn how to diagnose and repair common hardware issues in computers and peripheral devices.
Acquire practical skills in replacing, upgrading, and maintaining hardware components, ensuring the reliability and longevity of systems.

Networking Technologies

Understand the principles of networking, including various types of network setups, protocols, and devices.
Gain the ability to configure, troubleshoot, and maintain network devices, such as routers, switches, and firewalls, in both local and wide-area networks.

Operating System Administration

Develop expertise in administering and managing various operating systems, including Windows, Linux, and macOS.
Learn how to configure user accounts, perform system maintenance, install updates, and troubleshoot common OS-related issues.

Data Protection and Backup Solutions

Understand the importance of data protection and backup strategies in maintaining system integrity and business continuity.
Learn to implement and manage backup solutions, including cloud-based and on-premises methods, to ensure data security and recovery.

Introduction to Virtualization

Gain a foundational understanding of virtualization technology and its benefits in IT environments.
Learn how to set up and manage virtual machines, including configuring virtual networks and storage systems for improved IT efficiency and resource management.

This diploma is ideal for:

Individuals with a basic understanding of IT who wish to advance their technical skills in IT support and system management.
Aspiring IT technicians or professionals looking to deepen their knowledge of hardware diagnostics, networking, and operating system administration.
Those interested in pursuing a career in IT support management or system administration, with a focus on hands-on technical skills.
Professionals already working in IT support who want to enhance their ability to troubleshoot, repair hardware, and manage IT infrastructures.
Individuals eager to learn about the latest technologies such as virtualization and data protection strategies to stay ahead in the IT field.
People looking to gain a recognized qualification that opens doors to various IT roles, including technical support, network management, and IT infrastructure management.
Anyone interested in learning about IT technologies and best practices that ensure smooth, secure, and efficient operations within modern IT environments.

Assessment and Verification

All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.

To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.

Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.