QM Guidance to Achieve Sustained Success
The LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor course is designed to equip learners with the expertise to master auditing processes in line with the ISO 9004:2018 standard. This internationally recognized standard provides comprehensive guidance on achieving long-term organizational success through effective quality management systems (QMS).
Learners gain the skills needed to lead audits, assess management systems, and support continuous improvement initiatives that drive sustained success. The course focuses on equipping learners with practical tools and techniques to make a measurable impact on quality management practices and organizational performance.
Throughout the training, learners explore strategic alignment, customer satisfaction, risk management, and performance evaluation within the framework of ISO 9004:2018. By the end of the course, learners will have the competence to conduct audits effectively, identify opportunities for improvement, and guide organizations toward long-term success through robust, sustainable quality management systems.
Course Overview
Qualification Title
LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor
Total Units
6
Total Credits
40
GLH
120
Qualification #
LICQ2200177
Qualification Specification
To enrol in the LICQual ISO 9004:2018 QM Guidance to Achieve Sustained Success Lead Auditor, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200177-1 |
Introduction to ISO 9004:2018 and Quality Management for Sustained Success |
8 |
24 |
|
LICQ2200177-2 |
The Auditing Process and Planning |
8 |
24 |
|
LICQ2200177-3 |
Conducting Audits of Quality Management Systems |
6 |
18 |
|
LICQ2200177-4 |
Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions |
6 |
18 |
|
LICQ2200177-5 |
Reporting Audit Findings and Leading Audits |
6 |
18 |
|
LICQ2200177-6 |
Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success |
6 |
18 |
By the end of this course, learners will be able to:
Introduction to ISO 9004:2018 and Quality Management for Sustained Success
- Understand the key principles and concepts of ISO 9004:2018 and its role in achieving long-term organizational success.
- Recognize the interrelationship between ISO 9004:2018 and other ISO standards like ISO 9001.
- Identify how quality management can contribute to sustainable practices and overall business performance.
The Auditing Process and Planning
- Demonstrate the ability to develop a comprehensive audit plan, defining scope, objectives, and criteria.
- Learn to prepare audit schedules, checklists, and allocate resources effectively.
- Gain the skills to initiate and manage audits from start to finish in alignment with ISO 9004:2018 guidelines.
Conducting Audits of Quality Management Systems
- Master techniques for conducting effective audits, including document reviews, interviews, and on-site inspections.
- Acquire the ability to gather reliable audit evidence to assess the alignment of QMS with ISO 9004:2018.
- Learn how to manage audit teams and maintain clear communication throughout the audit process.
Identifying Non-Conformities, Root Cause Analysis, and Corrective Actions
- Learn to identify non-conformities within a QMS and assess their significance.
- Develop the skills to conduct root cause analysis and identify appropriate corrective actions.
- Understand how to create improvement plans that address gaps and contribute to enhancing QMS performance.
Reporting Audit Findings and Leading Audits
- Gain the ability to write clear, concise, and actionable audit reports in line with ISO 9004:2018 standards.
- Learn how to effectively communicate audit findings, conclusions, and recommendations to relevant stakeholders.
- Acquire leadership skills to guide and manage audit teams while ensuring impartiality and effectiveness.
Follow-Up Audits, Continuous Improvement, and Ensuring Long-Term Success
- Understand the importance of follow-up audits to ensure corrective actions are implemented and are effective.
- Learn how to assess the effectiveness of continuous improvement initiatives within the organization.
- Recognize the role of audits in promoting sustainable performance and driving long-term success through QMS.
This diploma is ideal for:
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
