Customer service is the cornerstone of any successful business, influencing customer loyalty, satisfaction, and brand reputation. The LICQual Certificate in Customer Service Train the Trainer is a comprehensive programme designed for individuals who wish to take on the vital role of training others in delivering excellent customer service. This qualification equips trainers with the necessary skills to develop and deliver effective customer service training sessions, ensuring that employees are well-prepared to meet the needs of customers and represent the organisation positively.
The LICQual Certificate in Customer Service Train the Trainer is designed for professionals who aim to become qualified trainers in customer service. Whether you are a manager, HR professional, or an experienced customer service practitioner, this qualification provides the tools you need to guide others in providing exceptional customer service. This course covers a wide range of essential topics, from understanding customer expectations to creating and delivering training programmes that empower staff with the knowledge and skills they need to exceed those expectations.
Effective customer service is critical to the success of any organisation. Employees who are skilled in customer interactions are better able to solve problems, build relationships, and represent their company’s values in every interaction. As businesses increasingly recognise the need for customer-centric approaches, providing high-quality customer service training has become more important than ever.
The LICQual Certificate in Customer Service Train the Trainer is an invaluable qualification for anyone looking to develop their ability to train others in delivering exceptional customer service. With a focus on communication skills, complaint handling, training delivery, and cultural change, this course provides the foundation for creating customer service champions within any organisation. By becoming a certified customer service trainer, you will not only enhance your own professional development but also contribute to the success and reputation of your organisation.
Course Overview
Qualification Title
LICQual Certificate in Customer Service Train the Trainer
Total Units
6
Total Credits
18
GLH
72
Qualification #
LICQ2200154
Qualification Specification
To enrol in the “LICQual Certificate in Customer Service Train the Trainer” course, participants should meet the following requirements:
- Minimum age of 18 years.
- Proficiency in English language (both spoken and written).
- Basic understanding of customer service concepts and principles.
- Previous experience in customer service roles is preferred but not mandatory.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
