The LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician is an internationally recognized qualification designed to equip learners with the technical knowledge, digital fluency, and practical skills needed to develop and maintain IT solutions across a wide range of industries. Aligned with global digital standards and workforce demands, this diploma provides a strong foundation for those aspiring to begin or advance their careers in information technology.
Through a well-balanced combination of theoretical knowledge and hands-on experience, learners will explore essential areas such as software development, systems analysis, troubleshooting, data management, IT project support, and cyber hygiene. The course emphasizes understanding user needs, designing scalable solutions, and delivering high-quality IT services within fast-paced business environments.
Ideal for school leavers, early-career professionals, and career changers, this diploma empowers students to become proficient in delivering effective IT support and implementing tailored solutions to meet business and client requirements. Whether employed in-house or working with external clients, IT Solutions Technicians play a critical role in improving system efficiency, optimizing digital workflows, and supporting technology-driven innovation.
Graduates of this program will be well-prepared for entry-level roles such as IT Technician, Solutions Support Analyst, or Junior Developer, or for progression to higher-level diplomas and certifications in software engineering, systems administration, and IT management.
Course Overview
Qualification Title
LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician
Total Units
6
Total Credits
60
GLH
240
Qualification #
LICQ2200585
Qualification Specification
To enroll in the LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician, applicants must meet the following criteria:
|
Qualification# |
Unit Title |
Credits |
GLH |
|---|---|---|---|
|
LICQ2200585-1 |
IT Systems and Network Fundamentals |
10 |
40 |
|
LICQ2200585-2 |
Installing and Configuring IT Systems |
10 |
40 |
|
LICQ2200585-3 |
Cybersecurity Principles and Practices |
10 |
40 |
|
LICQ2200585-4 |
Troubleshooting and Technical Support |
10 |
40 |
|
LICQ2200585-5 |
Software Installation and System Updates |
10 |
40 |
|
LICQ2200585-6 |
Professionalism and Customer Service in IT |
10 |
40 |
By the end of this course, learners will be able to:
1. IT Systems and Network Fundamentals
Learners will be able to:
- Identify and describe the core components of IT systems (hardware, software, operating systems).
- Explain how data is processed and stored in IT environments.
- Understand basic networking concepts, including LAN, WAN, IP addressing, and protocols.
- Evaluate the functionality of various types of networks.
2. Installing and Configuring IT Systems
Learners will be able to:
- Demonstrate the ability to install, configure, and test hardware and operating systems.
- Install and set up peripheral devices and network components.
- Apply safe and effective methods of system configuration and optimization.
- Maintain system documentation for configurations and installations.
3. Cybersecurity Principles and Practices
Learners will be able to:
- Identify common types of cybersecurity threats and attack vectors.
- Describe basic encryption methods and access control measures.
- Apply cybersecurity principles to safeguard systems and data.
- Evaluate risks and implement simple security measures in IT systems.
4. Troubleshooting and Technical Support
Learners will be able to:
- Diagnose hardware and software problems using systematic troubleshooting techniques.
- Apply effective methods for resolving user issues in various environments.
- Use tools and logs to analyze and document issues and resolutions.
- Communicate technical solutions clearly to both technical and non-technical users.
5. Software Installation and System Updates
Learners will be able to:
- Perform safe and effective software installations and removals.
- Apply updates and patches to operating systems and applications.
- Evaluate software compatibility and performance.
- Maintain version control and update logs.
6. Professionalism and Customer Service in IT
Learners will be able to:
- Demonstrate effective communication and interpersonal skills in a professional IT environment.
- Understand the importance of customer service and user satisfaction.
- Create and manage technical documentation and support logs.
- Exhibit time management, teamwork, and continuous improvement behaviors.
The LICQual Level 3 Diploma in Digital & IT – IT Solutions Technician is ideal for individuals who are passionate about starting a career in the information technology sector, particularly in technical support, systems installation, and IT infrastructure. This qualification is suitable for:
- School leavers or recent graduates who have a foundational understanding of computers and are seeking a practical, career-focused IT qualification.
- Aspiring IT professionals looking to build core competencies in system installation, troubleshooting, network support, and customer service.
- Career changers from non-IT backgrounds who wish to enter the digital and technology industry with a recognised diploma.
- Junior IT support staff or technicians seeking formal certification to validate their experience and enhance their skills for advancement.
- International learners who want to gain a UK-aligned qualification that meets global digital skills standards.
Whether you are aiming to work in technical support, IT administration, or system installation roles, this course provides the essential knowledge and practical experience to help you succeed in today’s rapidly evolving IT environment.
Assessment and Verification
All units within this qualification are subject to internal assessment by the approved centre and external verification by LICQual. The qualification follows a criterion-referenced assessment approach, ensuring that learners meet all specified learning outcomes.
To achieve a ‘Pass’ in any unit, learners must provide valid, sufficient, and authentic evidence demonstrating their attainment of all learning outcomes and compliance with the prescribed assessment criteria. The Assessor is responsible for evaluating the evidence and determining whether the learner has successfully met the required standards.
Assessors must maintain a clear and comprehensive audit trail, documenting the basis for their assessment decisions to ensure transparency, consistency, and compliance with quality assurance requirements.
